Privacy Policy

Last Updated: 21-10-2025

This policy explains how CoolMate collects, uses, stores, and protects customer information in accordance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). By using our website and services, customers agree to the terms of this policy.

1. Scope

This policy applies to all personal information collected through CoolMate’s website, mobile applications, and customer service channels.
It applies to customers, website visitors, and any individuals whose personal data we process in the course of our business activities.

2. Definitions

  • Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable, including but not limited to name, email address, shipping address, and payment details.
  • Processing: Any operation performed on personal information, including collection, storage, use, disclosure, or deletion.
  • Customer: A natural person whose personal information we collect in the course of providing our goods and services.
  • Disclosure: Providing personal information to another individual, company, or organization outside CoolMate, including service providers and government authorities, as permitted or required by applicable U.S. law.

3. Information We Collect

We may collect the following categories of personal information:

  • Identifiers (e.g., name, postal address, email address, phone number)
  • Commercial information (e.g., purchase history, products viewed)
  • Payment and billing information (processed securely by third-party payment providers)
  • Internet or network activity (e.g., IP address, browser type, pages visited)
  • Geolocation data (approximate location based on IP address)
  • Customer communications (emails, messages, or calls with our support team)
  • Information collected via cookies and similar technologies, including for advertising purposes

4. How We Use Your Information

We use personal information for the following purposes:

  • To process and deliver orders
  • To provide order confirmations, updates, and customer service
  • To personalize and improve our website, products, and services
  • To send marketing communications where permitted by law
  • To detect and prevent fraudulent or unauthorized transactions
  • To comply with applicable laws and legal obligations
  • To show relevant advertisements on other websites (see Section 6)

5. Sharing of Information

We may share personal information with:

  • Shipping carriers for order delivery
  • Payment processors for secure transactions
  • IT and marketing service providers to support our operations
  • Government authorities when required by law

We do not sell personal information for monetary gain.

6. Targeted Advertising and Opt-Out Rights

We may share personal information with advertising partners to show you ads that are more relevant to your interests on other websites. Under U.S. state privacy laws, such as CCPA/CPRA, this sharing may be considered a “sale,” “sharing,” or “targeted advertising.”

Depending on where you live, you have the right to opt out of this activity. You can exercise this right by:

  • Using the Global Privacy Control (GPC) signal on your browser or device; we will treat this as a request to opt out of any activity considered a sale, sharing, or targeted advertising.
  • Following any opt-out instructions provided on our website or through your account settings.

We do not discriminate against users who exercise these rights.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable essential site functions (e.g., shopping cart)
  • Analyze website traffic and performance
  • Deliver targeted advertising and marketing (where permitted)

Customers can manage or disable cookies via their browser settings.

8. Your Rights Under U.S. Privacy Law

Under U.S. laws such as CCPA/CPRA, you may have the following rights (depending on your state):

  • The right to request access to the personal information we hold about you
  • The right to request correction of inaccurate or incomplete personal information
  • The right to request deletion of your personal information (subject to legal or business requirements)
  • The right to opt out of the sale or sharing of personal information for targeted advertising
  • The right to request information about how we share personal information
  • The right to not receive discriminatory treatment for exercising your privacy rights
  • The right to lodge a complaint with us or with the relevant regulatory authority

To exercise any of these rights, please contact us as described in Section 12. We may need to verify your identity before processing your request.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

10. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information in accordance with U.S. law, including the Children’s Online Privacy Protection Act (COPPA).

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date revised accordingly.

13. Contact

For privacy-related questions or to exercise your rights:
Email: service@coolmateusa.com